Free Assessment

Freight Health Check

Most importers and e-commerce businesses focus on freight rates, but hidden costs, delays, supplier issues, and poor freight decisions often cost far more.

Answer the questions below to identify potential profit leaks in your supply chain and receive a personalised Freight Profit Leak Report.

20Questions
5Key Areas
5 minTo Complete
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Section 1: Supplier & Purchasing

How well are your supplier relationships protecting your freight budget?

1 How far in advance do you start planning freight before goods are ready?

Late freight planning is one of the single biggest drivers of unnecessary airfreight spend. Even a few days can mean the difference between sea and air costs.

2 Do you know how much notice your suppliers need to avoid urgent airfreight?

Many businesses discover this the hard way - after paying a premium. Knowing your supplier's production lead time is a fundamental cost-control lever.

3 Have you ever paid for airfreight because production was delayed by your supplier?

Airfreight can cost 4 to 6 times more than sea freight. If supplier delays are pushing you to air, this is a direct and measurable profit leak worth quantifying.

4 Are your suppliers working to your shipping plan or their own timeline?

When suppliers set the pace, you lose control of your cash flow, inventory, and freight costs. A shared shipping plan is a simple but powerful tool most businesses overlook.

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Section 2: Freight Costs

Are you paying more than you should - and do you even know?

5 How often do you compare freight options before booking?

Freight markets move constantly. Businesses that benchmark rates regularly often find savings of 10 to 25% simply by asking the right questions at the right time.

6 Do you know your average freight cost as a percentage of your product sales?

This single metric tells you how much freight is eating into your margins. Without it, you cannot make informed decisions about pricing, sourcing, or freight strategy.

7 Have freight costs surprised you after cargo was already shipped?

Surprise charges - detention, demurrage, fuel surcharges, destination fees - are among the most common and preventable profit leaks. If this is happening, the root cause is usually a lack of upfront clarity.

8 Do you understand all the charges appearing on your freight invoices?

Freight invoices can contain dozens of line items. Businesses that cannot decode them often pay charges they should not, or miss errors that cost hundreds to thousands per shipment.

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Section 3: Freight Knowledge

Knowledge gaps in freight are silent profit killers.

9 If your freight forwarder recommends a shipping option, can you confidently challenge or question it?

Freight forwarders are not always wrong - but they are not always optimising for your business either. Being able to ask the right questions protects your interests and often reveals better options.

10 Does anyone in your business have formal freight or logistics training?

Freight is a specialist field. Businesses without internal freight knowledge are entirely dependent on external providers - which means they are often the last to know when things go wrong or could be better.

11 Do you fully understand Incoterms and how they affect your costs and risk?

Incoterms define who pays what and who carries the risk at every point in the shipment. Getting them wrong - or not understanding them - can result in unexpected costs, insurance gaps, and supplier disputes.

12 Are freight decisions in your business driven by strategy or urgency?

Reactive freight decisions are almost always more expensive. When urgency drives the decision, you lose negotiating power, miss better options, and often pay a premium that could have been avoided.

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Section 4: Visibility & Control

Can you see what is happening - and act before problems become expensive?

13 Can you accurately forecast your shipments 30 to 60 days in advance?

Shipment forecasting is the foundation of cost-effective freight. Without it, you cannot secure competitive rates, plan warehouse capacity, or avoid the premium costs that come with last-minute bookings.

14 Do you have a documented freight process that your team follows?

Without a documented process, every shipment relies on individual memory and tribal knowledge. This creates inconsistency, errors, and a business that cannot scale its freight operations efficiently.

15 How often are your shipments delayed unexpectedly?

Unexpected delays are rarely just a logistics inconvenience. They cascade into stockouts, rushed reorders, airfreight costs, and lost sales. Frequency of delays is a direct indicator of supply chain vulnerability.

16 If your freight contact disappeared tomorrow, would your team know what to do?

Key-person dependency in freight is a significant operational risk. If one person holds all the knowledge, relationships, and processes, your business is one resignation or illness away from a freight crisis.

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Section 5: Growth Readiness

Is your freight set up to support your business growth - or hold it back?

17 As your shipment volumes grow, do you believe your current freight process can scale with you?

Freight processes that work for 10 shipments a year often break down at 50. If your current approach relies on manual effort and individual relationships, growth will amplify every existing problem.

18 How much management time does freight consume in your business?

Time spent managing freight issues is time not spent growing your business. If freight is consuming significant management bandwidth, the hidden cost in lost opportunity is often far greater than the freight spend itself.

19 How confident are you that you are making the best freight decisions available to your business?

Confidence without knowledge is a risk. Confidence built on experience, data, and expert guidance is a competitive advantage. Which type of confidence describes your freight decisions today?

20 If freight costs increased by 20% tomorrow, would you know exactly how to respond?

Freight markets are volatile. Businesses with a clear freight strategy can absorb or offset cost increases through renegotiation, mode switching, or supplier adjustments. Those without a strategy simply absorb the hit.

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Your Personalised Report

Your Freight Profit Leak Summary

Based on your responses, we have identified the key areas that may be costing your business money, time, or creating unnecessary risk.

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Areas Reviewed

Identified Profit Leak Areas

These are the specific areas where your responses indicate the greatest risk or opportunity for improvement.

Recommended Next Steps

Based on your assessment, here are the support options most relevant to your situation. These are matched to what your responses revealed - not a one-size-fits-all list.

Every shipment is a business decision.

The more confidence, visibility, and control you have over your freight, the more money you keep in your business.

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